Support and contact
Email support@yasnoapp.com. We usually reply within two business days.
Something looks wrong in a result
Open the result and tap Report a problem, either on the whole result or on one ingredient. Choose what's wrong (wrong ingredient list, disagree with a verdict, missing source, misread label, and so on) and add a note if you like. The report includes a copy of the result with your personal warnings removed, so you don't need to explain everything. We aim to review every report within 5 business days.
Manufacturers and brands
Yasno's verdicts are about ingredients, not about brands or companies. Each verdict is based on the sources shown with it. If you believe an ingredient's verdict, explanation or source is inaccurate, email support@yasnoapp.com with "Manufacturer" in the subject. Please include:
- the ingredient (name, E-number or INCI name) and the statement you dispute;
- why you believe it is inaccurate, with the evidence or regulatory document you rely on;
- your name, company and role.
We acknowledge every complaint and respond within 5 business days. When we change a verdict, we record what changed and why. Read how Yasno decides.
Subscriptions
- Manage or cancel: on your iPhone, open Settings, tap your name, then Subscriptions, then Yasno. Cancel at least 24 hours before the end of the current period to avoid the next charge.
- Restore a purchase on a new phone: in Yasno, open Premium and tap Restore purchases, using the same Apple ID.
- Refunds are handled by Apple at reportaproblem.apple.com.
Your data
- Delete your account and data: in Yasno, open Account and tap Delete account. This deletes your account, profile and history from our servers and your phone, immediately and permanently. If you can't open the app, email privacy@yasnoapp.com from the address linked to your account, and we'll do it for you.
- Without an account, everything stays on your phone. Removing the app removes it.
- Get a copy of your data or ask about privacy: privacy@yasnoapp.com. See the privacy policy.
Common questions
Do I need an account?
No. Everything works without one. An account only backs up your profile and history and lets you use them on another iPhone.
Why does Yasno never say a product is "free from" an allergen?
Because it can't know that for certain. A photo can be misread, a label can be incomplete, and cross-contamination isn't always printed. Yasno points out allergens it finds, and always asks you to check the physical label.
When do my free scans reset?
On the 1st of every month. You get 10 free scans each month, and the app shows how many you have left.
Which languages does it read?
The app is in English and Bulgarian, and works best with labels in those languages. E-numbers and cosmetic (INCI) names are recognised whatever the label's language.
Some ingredients say "not recognised" or "not yet assessed". Why?
Either the word couldn't be matched to an ingredient with confidence, or we haven't finished assessing that ingredient yet. Yasno shows that rather than guessing. New ingredients are researched and reviewed before they appear.
Company details
Hawk Minds Ltd
19A Pushkin Street, Velingrad, Bulgaria
UIC 205119042, registered in Bulgaria